Real answers from real people
We are committed to getting you the information you need to navigate Medicare with confidence. Below, we’ve compiled a list of some of our customers’ most-asked questions.
1. Where is my Medicare Supplement Insurance card and welcome packet?
Typically, you should receive your Medicare Supplement Insurance card and welcome packet 10 days after your Medicare Supplement Insurance policy is issued.
2.Will a Medicare Supplement Insurance plan cover my prescription drugs?
Medicare Supplement Insurance plans do not cover prescription drugs. If you have Original Medicare + a Medicare Supplement Insurance plan and need help paying for your prescriptions, you can enroll in a Medicare Prescription Drug Plan (PDP) to help cover some of your costs.
What a Medicare Supplement Insurance plan will help cover, however, are certain Medicare out-of-pocket costs, like deductibles, coinsurance and copayments.
3. What is the status of my Medicare Supplement Insurance policy?
If you have not heard from a case manager about the status of your Medicare Supplement Insurance policy, chances are it is still being processed by the carrier.
Feel free to reach out to your case manager at any time.
4. Why hasn’t my insurance agent called me back?
If you’ve been waiting on a call from a licensed insurance agent, we apologize for the delay. Our agents are working hard to ensure each of our customers get enrolled in the right plan for them. If you’d like to speak to a licensed insurance agent now, please give your case manager a call.
5. What is covered under my Medicare Supplement Insurance policy?
For a full view of what is covered by your Medicare Supplement Insurance policy, we recommend reviewing the policy packet, including the outline of coverage, which should arrive within 10 days of the issuance of your policy. If you haven’t received your policy packet and have questions about your coverage, you may call your case manager for assistance.
6. What if I move to a different state or spend part of the year in another location?
If you move to a new state or have a seasonal retreat, your Medigap plan will usually travel with you, even if that plan is not sold in the other state. It’s best to check with your case manager to make sure your Medigap coverage will travel with you wherever you go. Feel free to give us a call for more information.
7. Why do you need my personal information?
To ensure you are successfully enrolled in a Medicare Supplement Insurance policy, we will need to collect some personal details about you, including your name, birth date, address, and more. A case manager may also follow up with you for additional information in order to finalize your application.
8. Does my Medicare Supplement Insurance policy cover dental or vision services?
No. Routine dental and eye care services are not covered by your Medicare Supplement Insurance policy.
9. Do I need to re-enroll in a Medicare Supplement Insurance plan each year?
No. Medicare Supplement Insurance plans are guaranteed renewable, which means your policy will automatically renew each year as long as you continue paying your premiums on time.
10. Will a Medicare Supplement Insurance plan cover my hospital stay?
Most medically necessary hospital stays are covered by Medicare Part A (hospital insurance). But even with Part A coverage, you’ll have to pay some expenses out of pocket – and this is where your Medicare Supplement Insurance plan comes in. Depending on which Medicare Supplement Insurance plan you enroll in, some or all of your Part A out-of-pocket costs will be covered. Speak to your case manager for more detailed information regarding what your policy will cover.